La Rocque Better Roofs

Customer Service

OUR COMMITMENT TO EXCEPTIONAL SERVICE BEGINS WITH THE INITIAL CONSULTATION AND FREE ROOF ESTIMATE. WE UNDERSTAND THAT LEAKS AND DAMAGE CAN OCCUR WITHOUT WARNING, SO WE MAKE AN EFFORT TO RESPOND TO ALL INQUIRIES WITH A SENSE OF URGENCY. OUR PROFESSIONAL TEAM WILL INSPECT YOUR PROPERTY FOR ROOF AND STRUCTURAL DAMAGE, DOCUMENT ALL NEEDED REPAIRS WITH PHOTOS AND NOTES. THEN WE PROVIDE YOU WITH A FAIR, HONEST ESTIMATE. WE COMMUNICATE EFFECTIVELY WITH OUR CUSTOMERS AND COMPLETE OUR WORK IN A TIMELY MANNER. LONG AFTER OUR ON-SITE WORK IS COMPLETE, OUR WARRANTIES ARE IN EFFECT TO PROTECT OUR CUSTOMERS FROM UNFORESEEN ISSUES.

Our Process

STEP 1. CONSULT

SCHEDULE YOUR ROOF ESTIMATE

GET TO KNOW US

RECEIVE YOUR ROOF PROPOSAL BY EMAIL. NO NEED TO MAKE A DECISION ON THE SPOT. WE WANT YOU TO MAKE THE RIGHT DECISION FOR YOU!

STEP 2. CONFIRM 

CONTRACT AGREEMENT SIGNED & SUBMITTED

PROJECT MANAGEMENT BEGINS PREPARING/CONFIRMING THE MATERIAL ORDER AND BUILDING PERMIT PROCESS

PROJECT SCHEDULE IS DETERMINED BY WEATHER & MATERIAL AVAILABILTY. ONCE A SCHEDULE IS ESTABLISHED ONE OF OUR FRIENDLY PROJECT MANAGEMENT TEAM MEMBERS WILL NOTIFY THE SCHEDULE.

STEP 3. CONSTRUCT 

CREW ARRIVES AT THE JOB SITE

ANY WOODWORK IS TO FOLLOW ONCE THE ROOF IS EXPOSED. FOR RE-ROOFS, A CITY/COUNTY SHEATHING INSPECTION WILL FOLLOW UPON COMPLETION OF ANY WOODWORK.

MATERIALS ARE DELIVERED

DEPENDING THE SIZE OF THE PROJECT & SCOPE OF WORK, MOST SINGLE-FAMILY RESIDENTIAL TILE RE-ROOFS TAKE 7-14 WORKING DAYS & COMPOSITION RE-ROOFS TAKE 5-WORKING DAYS. BUT AS OUR TEAM PROGRESS THROUGH THE PROJECT, OUR PROJECT MANAGEMENT TEAM WILL HAVE A MORE PRECISE COMPLETION DATE.

PROJECT MANAGER PERFORMS A WALK THROUGH, COMPLETES THE FINAL JOB-SITE CLEAN UP & CITY/COUNTY FINAL INSPECTION IS SCHEDULED.

DURING THE ENTIRE PROJECT PROCEDURE, OUR PROJECT MANAGEMENT TEAM WILL CONTINUOUSLY UPDATES YOU EITHER BY EMAIL OR PHONE.

NOTE FOR ROOF REPAIRS: OUR CREW SIMPLY COMPLETES THE REPAIR & SHOULD THERE BE ANY DRY ROT REPLACEMENT WE WILL NOTIFY YOU BY EMAIL OR PHONE TO NOTIFY YOU OF THE DRY ROT. ONCE REPAIR IS COMPLETED WE WILL EMAIL YOU CONFIRMATION THAT THE REPAIR IS COMPLETED AND AN INVOICE WILL BE EMAILED FROM OUR ACCOUNTING DEPARTMENT.

STEP 4. COMPLETE & CLOSE OUT

FOR RE-ROOFS: A MEMBER OF OUR PROJECT MANAGEMENT TEAM OR LA ROCQUE BETTER ROOFS, INC REPRESENTATIVE WILL CONTACT YOU TO SCHEDULE A CLOSE OUT MEETING TO GO OVER YOUR NEW ROOF’S PACKET OF COMPLETION & FINAL INVOICE FOR PAYMENT PICK UP. ONCE FINAL PAYMENT IS RECIEVED, THE NEW ROOF’S WARRANTY IS PROCESSED.