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Dear Mr La Rocque,
I would like to take this opportunity to express the appreciation of all concerned at Casa de Oro in Palm Springs for the great job that La Rocque Better Roofing Inc. has done in reference to the replacement of the roofs. This was a major project for the community to undertake. The project was handled with expertise and professionalism.
Dennis Grant Project Manager was always ready to assist all Member of the community with any problem or issue not matter how large or small. He was always courteous and willing to do whatever necessary to make the Members happy. This attitude is most appreciated as it made my job much easier. Due to his diligence the Members of Casa de Oro are extremely pleased.
The office staff was always most pleasant and helpful with every item that was presented to them.
The roofing technicians were always respectful to the Members of the community. On many occasions I listened to the praises from the individuals who were affected the most by the major project.
Your involvement and concern for the project is also most appreciated. It is always nice to be able to talk to the owner of the company involved in a project. Thank you for making yourself so available.
The Community is most pleased by the outcome of this project and I will not hesitate to recommend La Rocque Better Roofs Inc.
On Behalf of the Board of Directors
Casa de Oro HOA
Palm Springs Ca
John G Murphy
Foothill Management Inc.
“I have never been more impressed and I don’t hesitate to tell anyone needing a roof – nobody can beat La Rocque for quality, service and price.” – Joe Piscioneri
“The installation went fast, with no wasted time. Your crews were hard-working, efficient and very considerate.” – Ron Sappington
“I have worked with many roofing companies in the past twenty years and I can say that I fully realize the benefit of working with true professionals who provide superior service, not only to myself, but also to my clients.” – Carol Ward
“Your company exceeded our expectations, with your prompt service, quality workmanship and competitive price. Thank you for improving the looks and value of our home.” – Dennis Beene
“We had the roof inspected this morning. Our inspector was on time, and very courteous. He took his time inspecting the roof and answered all of my client's questions as thoroughly as possible. Thank you very much. It was a pleasure working with your company”. - Sharon Lee (Real Estate Agent)
“The two men who did our roof repair were very prompt, business like, and very hard workers. I know they did a good job.” - Steve Palko (Homeowner)
“Frank and I would like to say that the roofers were very professional and efficient. They did the repair in a timely matter and from the photos it looks like they did a great job and completed the repairs.” - Frank and Mary Ann Martinez (Homeowner)
“When I decided upon this project, I didn't bother with other bidders-- I recalled past performance of two repairs you did for me. Your crew performed well above my expectations from initial assessment and estimating to execution. Cory was superb in communicating with me and I could see that he coordinated his labor well. Your crew took exceptionally good measures to avoid tar spots and post-job cleanup was first rate. Know that I will join the mass of satisfied customers reporting on Yelp and Angie's list.” - Ruperto Mendiones, MD (Homeowner)
“You may not know, but this is our second project with LaRocque, and I am pleased to say our expectations continue to be met and even exceeded. The crew arrived well within the appointment window and got right to work; they were efficient and did an excellent job cleaning up, even rinsing and re-filling the birdbath.” - Lisa Rossi
“It was my intention to contact your company with some comments about the maintenance. I was home this week so I had some interaction with your crew. They were very polite and did great work.
They worked very quickly and when they did my roof they were so courteous and really blew out all the debris from my patio. I really thank you for the great work! And thank your crew.” - Christine Geiger (Property Manager)
“I would like to thank each and every one of the family roofers team, for a job well done. I'm sure that for you this is yet another re-roofing project, but for us this is unique from the very first time we engaged you, you were very responsive and attentive to our needs, with much care for details. We felt that our roof was in good hands and will surely recommend you as responsible and professional roofers. Thank you for all your hard work.” - Ilan Reiner (Homeowner)
“My HOA just used LaRocque for a hugh roof project. They did a GREAT job. I would say they are the Nordstrom of roofing!! I'm a real estate broker and I would highly recommend them to any of my clients.” – Sue (Canyon Crest Estate HOA)
“Called them for a roof repair - - they were excellent. This was the only company to actually go UP TO THE ROOF and check out the damage then offer three solutions. They would repair, replace with existing tiles, or replace with new tiles. They gave us a thorough explanation, showed up on time, did several follow ups and billed us exactly what they said they would. I have already recommended them to some neighbors and when we do get that new roof - - I guarantee I will call them to do it. Great company” – Pamela B (Homeowner)
“I heard about La Rocque Better Roofs back in the late 1980's. We had recent dry rot after having our home treated for termites in 2007. We tried to fix it on our own but the more we tried, the more we felt it was going to be a harder job than expected. A relative said they were real good, so we used them. Wow, I was delighted in their thoroughness, attention to every detail, the follow up, and the price was very fair for all they did. Having some limited knowledge of construction allowed me to see that they really cared about their quality of workmanship. My Mother-in-law also used them for a full roofing need. She's delighted. They also give back to the community in various ways.” – Becker (Homeowner)
“Kathy and I would like to thank you especially for understanding of the delay after our original estimate. We appreciate the company following up to do the work. The employees you sent were prompt and appear to have done a great job. They cleaned up as expected, very thorough each day. We dropped off a cashiers check to your front desk. I normally don't feel very comfortable having contractors come in to work on the house. I feel confident with your company through recommendations and your warranty on the work done. I'm looking forward to rain again. Thank you Gemma and Brian. You were both instrumental in our choice to have the work done by La Rocque roofing. Brian, you were very clear on the work needed.” – Ken (Homeowner)
“Brian, Thank you for being the conscientious person that you are. That last gesture - of removing the rocks from my visual when looking up toward the skylight in my kitchen - said it all. So now when I look up there, and not see the rocks, I will think of you and your company.” – Shirley (Homeowner)
"Mr La Rocque, Just a note on our recent roof repairs experience with your company. I had contacted four other companies before calling yours on some minor leaking in my garage area. I knew I had time to seek out a good contractor so I patiently called out to get some help on what the problem might be and the estimated costs. After finally calling your company, the fifth one on my roster, I was breathing a sigh of relief. Brian Henderson was great! I gave him a briefing of what other contractors suspected the problem may be and carefully walked the whole roof area looking for everything he might be able to tell me about. We walked over his findings and he said he would send over a written proposal and drawings. Drawings?! Well, I was in anticipation now. You see, my other bids were barely readable or just plain vague on outlining of what the contractor was going to do, and they certainly didn't include drawings. Brian quickly sent his paperwork and I felt I just might have the contractor I was looking for. When I had a minor concern or question after the work was completed, I called Brian and he got it resolved the next day. And so this is a Thank You Letter to Brian through you, and a congratulations on such a great company.” – David (Homeowner)
“Dear La Rocque, … We want to express our thanks and gratitude to La Rocque for accomplishing the repairs to our roof in a timely and entirely satisfactory manner. The professionalism of your company is much appreciated. From the estimate process through construction, your people showed themselves to be the best in the business. We owe a special thanks to Brian Henderson and to Rogelio and his crew, and to our friend Jenny for referring us to you. Rogelio especially went above and beyond the necessary to ensure that we were happy with the work. Additionally, he and his crew did an excellent job clearing the job site of debris on a daily basis. As Rogelio left on Wednesday, it was just beginning to rain. He pointed to the roof and said, “No more leaks!” And of course, he was right! We again say thanks. We have already recommended La Rocque Better Roofs to two of our neighbors.” – John (Homeowner)
Dear Brian, Thank you so much for your donation and participation in our tournament. It means the work to me. It is by the kindness & generosity of others that have helped us raise over 150k for FARA Research. I have known Josh L since he was 5 years old and it is hear break to see his disease steal his life. Sincerely, Carol (Homeowner)
Have not met Gemma, only through phone and email conversations. She provided me trust and ease on my mind especially I am not in town while roofing. She gets back to me and followups throughout the process. Appreciate her kind and sincere service.
If every vendors are like her, everyday will be brighter and happier! - Clara (Homeowner)
Brian, On behalf of CENTURY 21 KING, F.A.R.A., & The Lamascus Family we send our sincere thanks for your support of our Charity Golf Classic. It is by this kindness of others that makes our event a success. Thank you! - CENTURY 21 KING, F.A.R.A. & The Lamascus Family
Thank you once again for your fast and generous response to our [roof] problem. It is people and companies such as yours that have allowed us to servce our local community for 61 consecutive years! With our Sincere Appreciation, Pat Ross, Santa Clause of the Chaffey District, Inc.
Dear Guy: I just wanted to send you a note of special thanks for the great job your entire crew did at The Moana. The entire operation was very professional including follow up to take care of the minor problems. Please give your crew our thanks for a job well done and feel free to use us as a referral. Sincerely, RC Bessire, President CC: Mark Jones/Anna McCarthy, Resident Managers